Refund policy

Return & Refund Policy

Due to the perishable nature of our food products, we do not accept returns once the order has been delivered.

However, if you receive a damaged, defective, or incorrect item, please contact us within 24 hours of receiving your order so we can review the issue and assist you.

To report an issue, please contact us at:

📞 +91 9703302928
📧 support@hashivafoods.com

Please include:

• Your order number
• Photos of the product
• Photos of the packaging

Our team will review the request and respond within 2 business days. If the issue is verified, we may offer a replacement or refund, depending on the situation.

 

Damages and Issues

Please inspect your order immediately upon delivery. If the item is damaged, defective, or incorrect, contact us within 24 hours so we can evaluate the issue and resolve it promptly.

 

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable food products
• Custom or personalized orders
• Sale items
• Gift cards

Because our products are freshly prepared food items, returns are not accepted unless the product arrives damaged or incorrect.

 

Order Cancellation

Orders may only be cancelled before they are dispatched.

Once the order has been shipped, cancellation requests cannot be accepted.

 

Fraudulent Transactions

Hashiva Foods reserves the right to cancel any suspicious or fraudulent orders. Customers involved in such transactions may be restricted from placing future orders on our website.

 

Contact Us

If you have any questions regarding refunds or cancellations, please contact us:

Hashiva Foods
📧 support@hashivafoods.com
📞 +91 9703302928